Last Updated: 29th September 2025
CDW Community (“CDW”, “we”, “us”, or “our”) values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, services, and CDW+ platform. It also outlines your rights under applicable data protection laws such as the UK General Data Protection Regulation (UK GDPR).
Please take time to read this policy carefully. By using our services, you acknowledge that you understand and agree to the practices described here.
1. Information We Collect
We collect a range of personal and technical information to provide you with the best possible service. This may include:
- Personal details – such as your name, email address, billing and shipping details.
- Account information – including your username, password, and any preferences you set.
- Transaction details – including records of purchases, subscriptions, and auction history.
- Technical data – such as your IP address, device type, operating system, browser information, and cookies.
- Optional content – any photos, listings, or posts that you voluntarily upload to the platform.
We may also collect data automatically through cookies and tracking technologies when you interact with our site.
2. How We Use Your Information
We process your information for the following purposes:
- Service delivery – to provide, operate, and maintain CDW’s services, including CDW+.
- Transactions – to process payments, manage subscriptions, and fulfil orders.
- Account management – to enable secure login, manage user profiles, and provide customer support.
- Communications – to send updates, service announcements, newsletters, and promotional materials (you may opt out at any time).
- Security and compliance – to detect and prevent fraud, safeguard our platform, and enforce our Terms of Service.
- Improvement and analytics – to monitor usage, improve performance, and develop new features.
We will only use your personal data when we have a lawful basis to do so, such as fulfilling a contract, complying with a legal obligation, or where you have given consent.
3. Sharing of Data
We will never sell your personal information. However, we may share limited data with:
- Payment providers – to securely process your transactions.
- Service providers – trusted partners who help us deliver our services (such as hosting, analytics, or customer support tools).
- Legal and regulatory authorities – where disclosure is required to comply with applicable laws, regulations, or enforceable governmental requests.
Where data is shared with third parties, we require them to handle it securely and only for the purposes we specify.
4. Cookies and Tracking Technologies
CDW uses cookies and similar technologies to:
- Remember your preferences and improve your experience.
- Enhance website functionality and performance.
- Analyse traffic patterns and usage statistics.
Most web browsers allow you to control cookies through their settings. Please note that disabling cookies may limit the functionality of some features of our website.
5. Age Restriction
CDW is intended for users aged 18 and over.
We do not knowingly collect or store information from anyone under 18 years of age. If we become aware that we have inadvertently collected personal data from someone under 18, we will take steps to delete it promptly.
6. Security of Your Information
We take the protection of your information seriously. Measures we apply include:
- Encryption of sensitive data.
- Secure servers and firewalls.
- Access controls to limit who can access your information.
While we take reasonable precautions, no system is completely secure. We cannot guarantee absolute protection, but we strive to maintain industry-standard security practices.
7. Your Rights
Depending on your location, particularly if you are based in the UK or EU, you may have certain rights over your personal data, including:
- Access – to request a copy of the personal data we hold about you.
- Correction – to update or amend inaccurate or incomplete information.
- Erasure – to request deletion of your personal data, subject to legal and contractual obligations.
- Restriction – to limit how we process your information in certain circumstances.
- Portability – to request transfer of your data to another provider.
- Objection – to object to processing of your data for direct marketing or other lawful bases.
- Withdraw consent – where processing is based on consent, you may withdraw it at any time.
To exercise these rights, please contact us at support@cdwcommunity.com. We may need to verify your identity before fulfilling your request.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., tax, accounting, or legal obligations).
When no longer needed, we will securely delete or anonymise your information.
9. International Transfers
If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by regulators, to protect your data in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulation, or business practices.
Any updates will be posted on this page with an updated “Last Updated” date.
Where significant changes are made, we will notify users through email or on-site notifications.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
- Email: privacy@cdwcommunity.com
- Website: www.cdwcommunity.com
If you are based in the UK or EU and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority (e.g., the Information Commissioner’s Office in the UK).